Privacy Policy a1one
a1one is committed to protecting the personal information of every player who registers and uses our platform. This policy clearly explains how we collect, store, use and protect your data in line with best practices for information protection.
Our Core Principles
Commitment to Data Protection
Six core pillars that shape how a1one ensures the privacy of players' personal information is always maintained.
High-Level Encryption
All information transmitted between your device and the a1one server is protected through industry-standard SSL/TLS encryption protocols. Your financial and personal data never travels in an exposed state.
Strict Access Control
Access to players' personal information is restricted only to authorised personnel who need that data for operational purposes. Every access is logged and continuously monitored.
No Third-Party Data Sales
a1one does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent.
Player Access Rights
Every player has the right to request a copy of their personal information held by a1one, request correction of inaccurate data, or request account deletion subject to the conditions set out.
Marketing Communication Preferences
You can opt out of marketing communications from a1one at any time. Unsubscribe requests will be processed within a reasonable timeframe without affecting the core services of your account.
Time-Limited Retention Policy
Personal information is only retained for as long as necessary for the original purpose of collection or as required by applicable laws and regulations. Data that is no longer needed is securely disposed of.
1. Introduction and Scope of Policy
This Privacy Policy ("Policy") is published by a1one ("we", "company" or "platform"), an online betting platform operating under international licensing. This Policy applies to all individuals who browse the a1one website, register an account, make deposits or withdrawals, use the live chat service, send emails to our support team, or interact with any part of the a1one platform in any form.
By using the a1one platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.
a1one reserves the right to update or amend this Privacy Policy from time to time without prior notice. The latest version of the Privacy Policy will always be available on this page. Continued use of the a1one platform after any amendment is considered your acceptance of those changes.
The a1one platform is open only to individuals aged 21 and above. Players must provide accurate age information during account registration.
2. Personal Information We Collect
a1one collects various categories of personal information from players to allow the platform to operate properly, meet international licensing requirements, and deliver quality services. The information we collect includes:
Identity and Contact Information
- Full name as per identity card (MyKad) or passport
- Identity card number or passport number
- Date of birth for age verification purposes (21+)
- Current mailing address
- Active mobile phone number
- Valid email address
Account and Financial Information
- Username and password chosen during registration (passwords are stored in encrypted form)
- Payment method details used — including Touch 'n Go eWallet, DuitNow, FPX online banking, or cryptocurrency wallet addresses (USDT, BTC, ETH)
- Deposit and withdrawal history
- Account balance and transaction history
Technical and Usage Information
- IP address of the device used during login or gameplay
- Web browser type and version and operating system
- Session data — login time, logout time, active session duration
- Game records including game type, bet amounts and results
- Geolocation data at country or region level (not precise GPS coordinates)
You are responsible for ensuring that all information provided to a1one is accurate and up to date. False or incomplete information may result in account suspension.
3. Purpose of Using Personal Information
a1one uses the personal information collected for legitimate and necessary purposes, including:
- Creating and maintaining a secure player account on the a1one platform
- Processing deposits from RM20 and withdrawals from RM100 via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
- Verifying player identity in line with international licensing requirements and anti-money laundering (AML) prevention
- Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
- Sending important account-related information such as registration confirmations, deposit notifications, withdrawal confirmations and security alerts
- Sending marketing communications about promotions, bonuses and offers — subject to your consent
- Detecting and investigating any fraudulent activity, hacking or platform misuse
- Complying with legal obligations, court orders or relevant requests from authorities
- Improving products, the user interface and the overall playing experience
4. Sharing Information with Third Parties
a1one does not sell or disclose players' personal information to third parties for others' commercial purposes. However, in certain situations, information may be shared with carefully selected parties, namely:
- Payment service providers: Transaction information that needs to be shared with payment processors to facilitate deposits and withdrawals.
- Technology service providers: Companies that manage technical infrastructure, server hosting, or analytics systems on behalf of a1one, subject to strict confidentiality agreements.
- Regulatory authorities: International licensing bodies or legal authorities when required under applicable legal or licensing requirements.
- Game providers: Technical data required by game software providers to ensure fairness and game functionality — without disclosing personal identity information.
All third parties dealing with a1one are required to comply with information security standards equivalent to or exceeding those we apply internally.
5. Cookies and Tracking Technologies
The a1one website uses cookies and similar tracking technologies to improve the user experience and collect analytics data. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
- Session cookies: Required to maintain your login session during gameplay — automatically deleted when you close your browser.
- Preference cookies: Store language settings, display theme and other preferences you have set.
- Analytics cookies: Help us understand how players interact with the platform for the purpose of continuous improvement.
- Security cookies: Used to detect suspicious activity such as repeated login attempts or access from unusual locations.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and login security of the a1one platform.
6. Data Security Measures
a1one implements robust technical and organisational measures to protect players' personal information from unauthorised access, loss, destruction or disclosure. Key measures include:
- SSL/TLS encryption for all data communication between the player's browser and a1one's servers
- Password storage in hashed format using current encryption algorithms that cannot be reversed
- Two-factor authentication (2FA) system available for players who want to strengthen their account security
- Regular data imaging and backups to separate server locations
- Internal security audits and vulnerability assessments conducted on a regular basis
- Mandatory information security training for all staff who handle player data
While a1one takes reasonable steps to protect your data, no system for transmitting data over the internet is completely secure. Players are also responsible for keeping their password and account login information confidential.
If you suspect that your a1one account has been compromised or your password has become known to another party, please contact our support team immediately via live chat or email at [email protected].
7. Your Rights as a Player
As a player registered with a1one, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe.
- Right of Rectification: If any of your personal information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
- Right of Erasure: You may request that your account be closed and your personal information deleted, subject to record-keeping obligations imposed by licensing regulatory requirements.
- Right to Restriction of Processing: You may request that we limit the processing of your personal information in certain circumstances.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
To exercise any of the above rights, please contact the a1one customer support team via 24/7 live chat or email at [email protected]. We will endeavour to address your request within a reasonable time.
8. International Data Transfers
As a1one operates under an international licence, your personal information may be stored and processed on servers located outside Malaysia. a1one ensures that any international data transfers are handled with appropriate controls, including contractual agreements that protect the level of security applied to your data.
By using the a1one platform, you give your consent for your personal information to be transferred and processed outside Malaysia for the purposes stated in this Privacy Policy.
All international data transfers are subject to data protection measures equivalent to the standards applicable in Malaysia.
9. Privacy and Age Restrictions
The a1one platform is intended solely for individuals aged 21 and above. a1one does not knowingly collect personal information from individuals under the age of 21. If we find that a person under the age of 21 has registered an account, that account will be suspended immediately and any related personal information will be deleted.
If you believe that a person under the age limit has registered on the a1one platform, please notify us by email at [email protected] so that we can take appropriate action.
10. Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact the a1one support team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week through the a1one platform — full support in Malay and English
- Email: [email protected] — we will endeavour to reply to all privacy-related enquiries
When sending a privacy-related enquiry by email, please include your account number (if applicable) and a clear description of your request or concern so that we can provide an accurate and targeted response.
FAQ
Common Questions about a1one Privacy
Answers to the questions most frequently asked by players regarding data protection and privacy on the a1one platform.
Ready to Get Started with a1one?
Your privacy is our priority. Register an a1one account today and enjoy a betting platform that puts data security, fast payments and round-the-clock support first.